At the end of November 2025, I contacted Dr. Pfaller's practice to discuss upper eyelid surgery, which I had been considering for some time. My initial questions, concerns, and fears were taken seriously and answered as far as possible during our first friendly telephone conversation. Despite the practice being very busy, I was quickly given an appointment for a consultation. Dr. Pfaller took the time to explain and discuss everything in detail. He also recommended CO2 laser treatment of the lower eyelid to achieve a harmonious, natural result. This was then offered to me at a lower price as a package deal. After I had studied all the documents at home and made my decision about the surgery and CO2 laser treatment, I was offered a suitable surgery appointment shortly thereafter. Any questions I had, especially when filling out the necessary forms, were always answered promptly, patiently, and competently. On the day of the surgery, I had the impression that I was being operated on by a well-coordinated and professional team in a modern and well-equipped practice. The surgery went smoothly and, as expected, the aftercare was careful and conscientious. Dr. Pfaller was always available, friendly, and helpful. I am very satisfied with the result and my expectations were more than fulfilled, not only in terms of a younger, fresher appearance, but also in terms of my now larger field of vision. Of course, you have to follow all the instructions for the initial period after the operation and also carry out the aftercare at home carefully in order to achieve a successful healing process and the best result. For those who may be interested, I would like to note that if you decide against treatment with Dr. Pfaller, there is a moderate fee for the consultation, which I think is justified. I had to pay for the surgery preparation privately through my family doctor, as I had not submitted a request to my health insurance company, but I probably would not have received approval or additional benefits anyway. The anesthesiologist also issues a separate invoice for the surgery, which is calculated on an hourly basis. The cost of medication and creams must also be taken into account. I am very satisfied with the current result after about two months and would have the same treatment performed again at Dr. Pfaller's practice at any time.
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Translation
We are happy to perform laser treatment free of charge, but the underlying cause of "bags under the eyes" and incipient "malar bags" can only be corrected surgically and only improved by means of minimally invasive measures. As she was obviously unable to correctly assess the minimally invasive success framework, we are also happy to grant a corresponding discount for the surgery. rehabilitation. Best regards Dr. Pfaller